RETURN AND REFUND POLICY
Return and Refund Policy
Last Updated: November 8, 2024
Thank you for shopping with us at Varmosa. Our Return and Refund Policy is designed to ensure a smooth and transparent experience. Please review the following guidelines for eligibility, processes, and timelines for returns, refunds, and exchanges.
Scope and Contact Information
For any questions regarding returns and refunds, please contact our customer service team via:
- Email: info@varmosa.com
- Address: Venatorstraat 12, Alkmaar, 1827NV, Netherlands
Policy Overview
- Return Period: 30 days from the delivery date
- Refund Processing Time: 14 business days from receipt
- Return Shipping Costs: To be covered by the customer unless the product is defective or incorrect.
Order Cancellations
You can cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the return instructions outlined below.
Return Conditions
We accept returns under the following conditions:
- Return Period: Items can be returned within 30 days of delivery.
- Item Condition: Items must be in their original condition, unused, with all tags attached, and in the original packaging.
- Receipt or Proof of Purchase: Required for all returns.
- Exceptions: Certain products, such as custom or personalized items and hygiene products (e.g., underwear), are not returnable unless unopened and unused.
Return Instructions
To initiate a return, please follow these steps:
- Contact Customer Service: Email us at info@varosa.com with your order number, the reason for the return, and any supporting photos if applicable.
- Receive Return Authorization: Our team will review your request and provide you with a return authorization and detailed instructions.
- Return Packaging: Securely package the item in its original packaging, ensuring all tags and labels are still attached. Include the return authorization form.
- Shipping: Use a reliable shipping service with tracking. The return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
Refund Policy
- Refund Approval: Once we receive and inspect your returned item, we will notify you within 7 business days of the approval status.
- Processing Time: Approved refunds will be processed within 14 business days to the original payment method. Please note that your bank or credit card provider may require additional time to post the refund.
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Confirmation: You will receive a confirmation email once the refund has been processed.
If you do not see the refund within the expected time frame, please check with your bank. For further assistance, contact us at info@luvinity-berlin.de.
Exchange Policy
We offer exchanges for incorrect or defective items. Please contact us within 14 days of delivery, and we will cover the return shipping costs for eligible exchanges. If the wrong size was ordered, please follow the return process and place a new order for the correct size.
Exceptions and Special Cases
- Defective or Damaged Items: If your item arrives damaged or defective, please contact us within 48 hours. We will arrange a return at no cost to you and offer a replacement or full refund.
- Incorrect Product: If you receive the wrong item, please contact us, and we will cover the return shipping costs and promptly send you the correct item.
- Lost Packages: If your package does not arrive within the estimated timeframe, please contact us so we can initiate an investigation with the shipping carrier.
Processing Times
- Return Period: Returns must be initiated and shipped within 30 days of receipt of the item.
- Inspection Period: Returned items will be inspected within 7 business days of receipt.
- Refund Processing: Refunds will be processed within 14 business days after inspection to the original payment method.
Return Address
Please send approved returns to:
Venatorstraat 12, Alkmaar, 1827NV, Netherlands
Contact Information
If you have any questions or need assistance with returns or refunds, please contact us at:
- Email: info@varmosa.com
- Address: Venatorstraat 12, Alkmaar, 1827NV, Netherlands