SHIPPING GUIDELINES
Shipping Policy
Who We Are
Prins E-Commerce ("we", "us", or "our") operates the website https://varmosa.com/ (the "Website"). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping Costs
- Free Shipping: We offer free shipping on all orders.
Shipping Area
- Delivery Area: We currently ship within United States, Australian.
- Future Expansion: We are considering expanding our delivery areas.
Order Processing Time
- Processing Time: Orders are processed within 1-2 business days, Monday through Friday.
- Cut-off Time: Orders placed before 10:00 PM (GMT+01:00 Central European Time, Berlin) will be processed the same day. Orders placed after this time will be processed the next business day.
- Non-Shipping Days: Orders are not processed on weekends or public holidays.
Delivery Time
- Estimated Delivery: Orders typically arrive within 5-7 business days after processing, depending on the delivery location.
Shipping Process
- Courier Services: We use reliable carriers such as DHL and FedEx for all shipments.
- Tracking: Once your order has shipped, you will receive an email with tracking details.
Lost or Damaged Items
- Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
- Lost Orders: If your order is lost, please contact us immediately for assistance.
Returns
- Return Policy: For detailed return instructions, please refer to our return policy.
Contact Us
If you have any questions or concerns about this shipping policy, please contact us:
- Email: info@varmosa.com
- Address: Venatorstraat 12, Alkmaar, 1827NV, The Netherlands
- Opening Hours: Monday to Friday: 09:00 AM - 9:00 PM CET (Berlin)